What constitutes good communication? I suppose the obvious answer is that for every talker there must be a listener. If someone is alone in a forest and speaks, does he or she actually say anything? But does truly good communication go beyond just speaking and listening? To go beyond the basic of listening to sound, the listener must get past their own personal biases to actually hear what is being said.
But then, what about the written form. Writing takes on a whole new level as the nuances of facial expression and audio inflection are lost. Maybe writing is the purest form of communication in a sense. But certain words carry with them their own nuances of interpretation.
In my line of work, I read and write a large number of e-mails. Not unusual for many of you. I often find myself changing words in order to use a word that may have (for me) a particular meaning. But have I truly communicated what I intended? Some times only time will tell. Next time you write an e-mail, think about the words you are choosing and what they might mean to the reader. You might think twice.
Just a thought.