Finalizing the written instruments that I am going to be using for this analysis and reorganizing project. How many non-profits actually do a process study of their support activities? We’re looking for a couple of things.
- We want to know if we are doing the right things as a department. How much of our activity is wasted activity?
- We want to know if we are measuring the right activity. Do our staff know why we track the things we track and measure? Does it have relevance to our outcomes?
- We want to know if we can gain margin anywhere. Lots of ideas on the drawing board but with no more floor space and tight budgets, adding staff is not a good option. How can we improve our processes in order to gain margin with the staff that we have?
Will be starting with two written questionnaires. The first is a narrative questionnaire looking for what people understand about their current activity and how they communicate what they do. Will also be asking for some creativity in redesigning their own jobs to be more efficient.
The second is a measurement assessment to get at the measurement/tracking issues.
These two questionnaires, a management level survey, along with the following interviews and with the existing job descriptions should start to give a wholistic picture of our current activity. Should be an interesting project.