Why is basic etiquette in business communications so difficult for some people. Especially when it comes to email. Is it a function of the “I’m too important to bother” syndrome? Or maybe the, “I can be more efficient if I don’t reply” syndrome.
Let’s review some basics:
- If someone emails you asking a question, respond. Even if it’s a simple “We’re thinking about it.”
- If it is an email that requires a third person being pulled in to the conversation, let the originator know the email has moved on to the third. Even better – copy the originator into the forward.
- Be clear in your subject line.
- Don’t SHOUT unless you mean it.
Email will be with us for a long time and we all get a lot of it. That doesn’t excuse boorish behavior.