Random Thoughts on Life and Work

August 19, 2014

Looking for Work? Here’s What You Can Expect

Filed under: Non-Profit — Darren Mullenix @ 11:33 am
Tags: , , , , , ,

Nothing! What did you expect – the job was just going to be handed to you? Sorry, doesn’t work that way.

On the other hand, here is some of the communication you might get from organizations as a result of your application submission:

  • Nothing
  • An automated email – We have received your application. If there is a match, we will be in touch
    • Then nothing, or
    • A phone call or email to schedule further action
  • An automated email – Thank you for applying. Please go to this web address to complete some more information
    • A web survey that has little to do with the job and a lot to do with behavior – all of which is “gameable” if someone just thinks about it
    • Then nothing or
    • A phone call or email to schedule further action
    • Sometimes an email saying there was not a strong enough match
  • A postcard response from a mailed in application
  • An email requesting the completion of a standardized, impersonal video “questionnaire”

And the list goes on and on in terms of style and communication methods. I’d like to think there is a better way. A much better way. We know organizations receive a large number of applications for open positions. Many of the applicants will have no match to the required skill set. Many others will have at least some match. It doesn’t take much to humanize the process and make the organization look good and make the individual feel good about him/herself. Let me throw out some thoughts:

  1. Reply to EVERY applicant. Even the automated email is better than nothing and confirms to the applicant that the information has been received.
  2. If an applicant is not going to be selected for further action – send another email. In today’s world of HR database systems, it shouldn’t be difficult to flag individual applicants for a response.
  3. If the job posting has a deadline, don’t wait for the deadline to start your response process – you might lose the applicant to another organization. If the submission isn’t even close to what  the organization needs, put them in the reply pile and send the closure email immediately.
  4. If the organization does insist on waiting until the job posting closure date, keep applicants informed that the process is continuing. Again, this shouldn’t be difficult to automate. At least it is something that the applicant receives.

Don’t be the organization that develops an arrogance that says, “Everyone wants to work here so we can treat applicants however badly we want to.”

We can do better at following the “golden rule” and treat people with dignity and respect.

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